8.14 Student administration and support


This category contains information on how the institution manages the administration and progression of their students from admission to course completion, including student support services.  In some instances information will be exempt from disclosure where it contains personal information, or information which, if released, may substantially prejudice the commercial interests of any person, endanger the physical or mental health or the safety of an individual, substantially prejudice the effective conduct of public affairs, or constitute an actionable breach of confidence.

Student support at the University of the Highlands and Islands

Category Name

Category Description


Format of information


Withheld information

Course information

Degree programmes offered by the institution

Prospectuses; structure and broad content of each programme, including information about work experience, language skills, and opportunities for overseas study.

Qualification gained if successful.

Available on website and published within prospectuses and course handbooks.




Recruitment and admissions

The institution's admissions procedures and policies

Information on how to: obtain a prospectus; attend an open day; visit the institution; apply for admission.

General/course-specific entry requirements, and "going rates".

Policies and procedures for dealing with applications, including those covering the assessment of external qualifications, APL[1] and APEL[2], articulation with FE[3] Colleges and special circumstances.

Complaints procedures.

The institution's widening participation policies.

Statistical information on applications and admissions (e.g. academic background of applicants.)

Available on website and published within prospectuses and course handbooks.



Fees and charges

Tuition fees and other charges to students

Information on the institution's tuition fees (for home/EU and overseas students) and any other costs to students (identifying whether these are compulsory), including information on when payment must be made, how payments can be made, and whether instalment options are available.

Information about arrangements for determining home/overseas fee status, and on any appeals mechanisms for fee status decisions.

Available on website



Scholarships and bursaries

Scholarships and bursaries available to students

Lists of scholarships and bursaries including information on amounts, conditions, and arrangements for applications and decisions

Available on website




The institution's arrangements for registering students

Registry policies and procedure documents

Available on website




The institution's student induction arrangements

Induction and welcoming arrangements/procedures

Available on website




Arrangements for examinations

Examination periods/timetables.

Examination procedures, including oral examinations.

Examination regulations, including policies and practices on breaches of regulations.

Appeals procedures.

Arrangements for appointment of Examination Boards and External Examiners, including names of External Examiners

Available on website




Regulations governing student progression

Regulations governing access to honours courses.

Regulations about availability of resit examinations.

Regulations and practices governing changes of degree programme.

Available on website



Learning support provision

Description and availability of the academic and non-academic learning support provision offered by the institution.

Information on: learning development and support; personal development advice; services for students with special needs

Available on website



Student liaison

The structure and functioning meetings of staff/student consultative committees or other liaison groups

Student representation

Ways in which the student representational structure works

Student membership of class, programme, subject network, faculty and institutional structures

Available on website



Student records

The institution's policies on the collection, maintenance and use of personal information about students

Policies and procedures covering the collection, checking, maintenance and disposal of data, management of the student records system itself, and allocation of responsibilities to staff.

Arrangements for the provision of data to HESA, SFC, and other bodies with statutory rights to data

Available on website



Student discipline

The institution's policies and procedures for disciplinary proceedings against students

Code of student discipline and other policy and procedure documents;  internal and external appeals procedures; summary statistical information on disciplinary proceedings and appeals

Available on website



Student accommodation

Availability, conditions of use and range of accommodation services offered by the institution

Information about availability of accommodation, prices, applications processes, letting arrangements, lease conditions, availability to the public in vacations

Available on website



Graduation arrangements

Information about awards ceremonies

Dates and details of Ceremonies for the current academic year.

Attendance and ticketing information, Academic Dress Information, costs

Information on Photographs and Video facilities

Available on website



Student complaints

Procedures for dealing with student complaints about the institution

Information on how to register a complaint.  Procedural information on how complaints will be dealt with.  Procedural information on any internal and external appeals mechanisms.

Where different arrangements apply to different types of complaints (e.g. accommodation, learning support, examinations) institutions should provide information about all of these.

Summary statistical information on complaints and outcomes.

Available on website



Student facilities

Description of the academic, leisure and other facilities and services available exclusively to students

Information about entitlement to use facilities, facilities available, charges, etc. Include:

Medical support services provided by the institution for students

welfare, counselling and other advisory services, and information about any hardship funds available in the institution

Chaplaincy services, including support for staff and students belonging to different denominations and faiths

Availability, conditions of use and range of services offered by the institution’s careers service, including  opening hours and location, and independent reviews of service quality

Institutions may wish to cross-reference to similar information about facilities and services available to staff or to the local community.

Available on website



Relationship with the Students Union/ Association

The legal and structural basis of the institution's relationships with the Students Union/Association

Agreements, protocols, etc governing the institution's relationship with the UHISA.

Details of Union representation on institutional committees etc, and institutional representation on Union boards or committees.

Funding provided to the Union.

Available on website



Students Union/ Association

Information on the operation and activities of the Students Union/Association

Constitution, Code of Practice, List of Officers and any other related documents about the Students Union/Association

Available on website



[1] APL:  Accredited Prior Learning

[2] APEL:  Accredited Prior Experiential Learning

[3] FE:  Further Education