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UHI are now using OFFICE365 for Staff and Students (www.uhi.ac.uk/en/lis/office365live)
(Note that the Google Chrome browser is not fully compatible with this service.)
- What is email and chat?
Email and chat are services supplied by UHI for UHI staff and students use to communicate easily and safely with each other. - Who uses email and chat?
All staff and students within UHI are able to use Office365 email and chat to communicate with each other. - Why should I use email and chat?
Email allows fast, inexpensive and efficient communications to take place. Messages can be sent and received regardless of geographical barriers. It allows messages to be sent and forwarded to multiple recipients without the need for retyping. Electronic documents can be distributed via the email system. Within UHI we use Office365 to provide our email service.Using Office365 provides the following benefits:
Webmail allows you to access your e-mail or calendar over the Internet from any web-enabled computer in the world.
Integrated accounts so you don't need to remember multiple passwords.
These accounts are backed up so data can be restored.
You should use Office365 email as this is the only supported formats of email within UHI. Other email providers are not guaranteed to work with our systems.
- When should I use email and chat?
Office365 email should be used for all college based email communication, as it is the only supported email format. Emails sent from other email providers ie: Hotmail, yahoo etc, cannot be guaranteed to be received, they may be blocked due to inappropriate content from sponsors etc. It should be noted, that email is not an instant communications tool. - When is email and chat available?
This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carryout essential maintenance work, this will be required to address a service fault, or to carryout service improvement work. Whilst we will endeavour to give notice of any work that will require an outage this may not always be possible.
How do I report a problem?
If you have problems with this service please contact the UHI helpdesk.
Handy Links
Information on common activities
Office 365 How to Information
UHI Drop box service (for large file transfer)
UHI Training Video (link to Youtube)
Owners and contacts
Learning and Information Services are responsible for maintaining the system infrastructure and application.
Please contact the UHI helpdesk in the first instance if you have any questions about this.
Is there any work scheduled for UHI email? Information on planned works is available from the service announcements page.
Unsure about some of the terminology and jargon used here? See our glossary of technical terms.
Have you got something you want to say? We welcome your feedback.
Email FAQs
Answers to many of the common questions asked of the helpdesk can be found on this page.
We have an FAQ search facility that you can use to find FAQs on the email service.
Email guides
Guides
There are a number of guides and Instructions available for Office365.
Information on common activities
Videos (download WMV files)
Manage All of Your Communications (17MB)
Categories and Tasks (16MB)
Rules (13MB)
E-mail Groups (13.5MB)
Calendar Sharing and Meetings (12MB)
Calendar Basics (7MB)
Auto Replies and E-mail Signatures (13MB)
Search and Filter (11MB)
Connect to Office Outlook (13.5MB)
Instructions
Accessing a shared/delegated account (equivalent to proxying in GroupWise), Web Access Instructions, Outlook Client Instructions, Mac Instructions
Email messages, Outlook Client
Getting Started with Outlook Web Access
Getting Started with Outlook 2010 Client
Microsoft Training for Outlook 2010 Client
Setting up an automatic response (equivalent to a rule in GroupWise), Web Access Instructions, Outlook Instructions
With thanks to Dundee University and the Microsoft teams for providing us with many of the original documents and links used here.
Office365
Office365 provides different access methods. Staff with their PCs/Laptops that only they use will get a copy of the Outlook client installed (please contact your local IT support to find out their schedule for this). Students and shared devices will only have access via the Web Access Client. Please note there will be no Outlook client installed on MyUHI. You will need to use the Web Access client to access email in MyUHI if required.
As the Outlook client effectively caches your data once it has been setup on your usual PC/Laptop/MAC device if you need to access your email from another device you will need to use the Web Access Client instead.
Below are the activities that we know staff and students carryout regularly. A wide range of instructions for other activities is available for the Windows Outlook Client, the MAC Client and the Web Access Client.
A fuller list of the differences between the Outlook and the Web Access client is available from the Microsoft site. A comparison of the feature differences between the Windows Outlook and the MAC Outlook clients is also available online.
If you are a UHI student and wish to transfer data between your GroupWise account and your Office365 account please follow these instructions.
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Activity |
Outlook Client |
Web Access Client |
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Access mail |
The Outlook client is being rolled out through out the partnership. Your local IT department will be able to tell you when you will get this. Please note the student devices will not have Outlook 2010 clients installed on them. |
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Setup delegation to your Mail file (Proxy access) |
For shared generic accounts we have asked for confirmation that these are still in use. The norminated owner of the account will be given details of the new account password and will be asked to set up any sharing required. |
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Access another users Mail file, shared or delegated (assuming rights have been setup – above) |
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Setup delegation to your Calendar |
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Access another users Calendar (assuming rights have been setup) |
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Setup a shared folder |
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Access a shared folder (assuming rights have been setup) |
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TBC |
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Setup Contact Lists |
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Setup a signature |
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Setup Rules |
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Schedule a meeting |
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Create a Note |
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Create a Task |
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Forward your email to another account |
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Retract an email |
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Send a message that is over 25mb. |
Please use the new UHI Drop box service for this. FAQs on the system show on the front page. |
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Access from other devices, note please do not try to configure any devices until 0900 Monday 30th July when the new Office365 system is live.
- MAC
- Android
- Blackberry (instructions are for UHI assigned devices)
- iPad
- iPhone/iPod Touch
- POP/IMAP Instructions which may work for other devices
Office365 live
Office365 is now live!
All staff and students will now be able to access their new Office365 account via the Web Access Client (http://outlook.com/uhi.ac.uk) using your usual UHI username and password.
There are plans for each site to roll out the Outlook 2010 client to PCs and Laptops, you will receive information from your local IT team on when this is expected to happen and any activities you will need to undertake to support this.
If you need assistance with Office365 please contact the UHI Helpdesk, by telephone (01463 279150), using the Webhelpdesk Self Service Portal (login with your usual UHI username and password), or if possible by email. Please be aware that the UHI helpdesk will be very busy during the first few days after Office365 goes live so if you are looking for instructions on how to carryout common email tasks please refer to the online instructions in the first instance.
A 15 minute introduction video to the new Office365 email system is also available from youtube.
We will regularly be updating the Office365 Go live Twitter feed with information about common problems.