Email

• What is email and chat?
  Email and chat are services supplied by UHI for UHI staff and students use to communicate easily and safely with each other.
• Who uses email and chat?
  All staff and students within UHI are able to use GroupWise email and chat to communicate with each other.
• Why should I use email and chat?
  Email allows fast, inexpensive and efficient communications to take place. Messages can be sent and received regardless of geographical barriers. It allows messages to be sent and forwarded to multiple recipients without the need for retyping. Electronic documents can be distributed via the email system. Within UHI we use Groupwise to provide our email service.

  Using Groupwise provides the following benefits:

  Webmail allows you to access your e-mail or calendar over the Internet from any web-enabled computer in the world.

  Access to the email client from myUHI.

  Integrated accounts so you don't need to remember multiple passwords.

  These accounts are backed up so data can be restored.

  GroupWise Messenger is the equivalent of the MSN and AOL instant messenger programs, allowing users to have text 'conversations' with each other, rather than sending a flurry of emails back and fore. You can send messages to any of the people in your contact list, as long as those people are currently online. If the person you wish to contact is not online you will be offered the option to email them instead. You can even have conversations with multiple users at the same time, in much the same as you'd participate in a telephone conference call or video conferencing session. Using GroupWise messenger, rather than MSN messenger for example, offers the following benefits:

  Integrates seamlessly with GroupWise and existing network accounts

  Build a personal list of useful contacts and know when they're online

  Brings a secure messaging environment to UHI, allowing social interaction

  All conversations are logged, allowing auditing if required

  You should use GroupWise email and chat as these are the only supported formats of email and chat within UHI. Other email providers are not guaranteed to work with our systems.

• When should I use email and chat?
  GroupWise email should be used for all college based email communication, as it is the only supported email format. Emails sent from other email providers ie: Hotmail, yahoo etc, cannot be guaranteed to be received, they may be blocked due to inappropriate content from sponsors etc. It should be noted, that email is not an instant communications tool.

  GroupWise Messenger should be used as again other ‘chat’ sites may be blocked due to issues with the content and GroupWise is the only supported ‘chat’ format within UHI. It also allows you to ask questions and receive and answer immediately, rather than waiting for email to be delivered, read and responded to. You should use GroupWise to contact fellow students and staff regarding coursework, to submit coursework, to respond regarding completed work.

• When is email and chat available?
  This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carryout essential maintenance work, this will be required to address a service fault, or to carryout service improvement work. Whilst we will endeavour to give notice of any work that will require an outage this may not always be possible.

Important Information for Windows Vista Users

Please note if you are running Windows Vista and Internet Explorer 7, you will need to disable TLS1.0 to enable you to access your UHI email.

To do this, open IE7 on Vista, select the "Tools" menu, select "Internet Options", click the "Advanced" tab on the far right, scroll down the options and just up from the bottom DESELECT the option "Use TLS 1.0".

How do I report a problem?

Handy Links
Most sites will now be running GroupWise 8, and all webmail is now at GroupWise 8. However some sites may still run an earlier version, as such links for both are included here.

GroupWise 8 Online Tutorial
GroupWise 8 WebAccess (Webmail) User Guide
GroupWise 8 Windows Client Guide
GroupWise 8 Linux/Mac Client Guide
GroupWise 7 Client Frequently Asked Questions from the Novell Site
GroupWise 7 Windows Client User Guide
Webmail Login

Owners and contacts

Learning and Information Services are responsible for maintaining the system infrastructure and application.

Please contact the UHI helpdesk in the first instance if you have any questions about this.

Is there any work scheduled for UHI email? Information on planned works is available from the service announcements page.

Unsure about some of the terminology and jargon used here? See our glossary of technical terms.

Have you got something you want to say? We welcome your feedback.