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UHI are now using OFFICE365 for staff and students

 

(Note that the Google Chrome browser is not fully compatible with this service.)

  • What is email and chat?
    Email and chat are services supplied by UHI for UHI staff and students use to communicate easily and safely with each other.
  • Who uses email and chat?
    All staff and students within UHI are able to use Office365 email and chat to communicate with each other.
  • Why should I use email and chat?
    Email allows fast, inexpensive and efficient communications to take place. Messages can be sent and received regardless of geographical barriers. It allows messages to be sent and forwarded to multiple recipients without the need for retyping. Electronic documents can be distributed via the email system. Within UHI we use Office365 to provide our email service.

    Using Office365 provides the following benefits:

    Webmail allows you to access your e-mail or calendar over the Internet from any web-enabled computer in the world.

    Integrated accounts so you don't need to remember multiple passwords.

    These accounts are backed up so data can be restored.

    You should use Office365 email as this is the only supported formats of email  within UHI. Other email providers are not guaranteed to work with our systems.

  • When should I use email and chat?
    Office365
    email should be used for all college based email communication, as it is the only supported email format. Emails sent from other email providers ie: Hotmail, yahoo etc, cannot be guaranteed to be received, they may be blocked due to inappropriate content from sponsors etc. It should be noted, that email is not an instant communications tool.

     

  • When is email and chat available?
    This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carryout essential maintenance work, this will be required to address a service fault, or to carryout service improvement work. Whilst we will endeavour to give notice of any work that will require an outage this may not always be possible.

 

How do I report a problem?

If you have problems with this service please contact the UHI helpdesk.

 

Handy Links

Information on common activities

Office 365 How to Information

UHI FAQ search

UHI Drop box service (for large file transfer)

UHI Training Video (link to Youtube)

Owners and contacts

Learning and Information Services are responsible for maintaining the system infrastructure and application.

Please contact the UHI helpdesk in the first instance if you have any questions about this.

Is there any work scheduled for UHI email? Information on planned works is available from the service announcements page.

Unsure about some of the terminology and jargon used here? See our glossary of technical terms.

Have you got something you want to say? We welcome your feedback.

 

Email FAQs

Answers to many of the common questions asked of the helpdesk can be found on this page.

We have an FAQ search facility that you can use to find FAQs on the email service.

 

 

Email guides

Guides

There are a number of guides and Instructions available for Office365.

Videos (download WMV files)

Manage All of Your Communications (17MB)

Categories and Tasks (16MB)

Rules (13MB)

E-mail Groups (13.5MB)

Calendar Sharing and Meetings (12MB)

Calendar Basics (7MB)

Auto Replies and E-mail Signatures (13MB)

Search and Filter (11MB)

Connect to Office Outlook (13.5MB)

 

Instructions

Office365 General Help

Accessing a shared/delegated account (equivalent to proxying in GroupWise), Web Access Instructions, Outlook Client Instructions, Mac Instructions

Attachments, Outlook Client

Attachments, Web Access

Calendar Use, Outlook Client

Calendar Use, Web Access

Contacts, Outlook Client

Contacts, Web Access

Email messages, Outlook Client

Email messages, Web Access

Getting Started with Outlook Web Access

Getting Started with Outlook 2010 Client

Help with Outlook 2010 Client

Help with Outlook Web Access

Microsoft Training for Outlook 2010 Client

Setting up an automatic response (equivalent to a rule in GroupWise), Web Access Instructions, Outlook Instructions

 

 

With thanks to Dundee University and the Microsoft teams for providing us with many of the original documents and links used here.

Office365

Office365 provides different access methods. Staff with their PCs/Laptops that only they use will get a copy of the Outlook client installed (please contact your local IT support to find out their schedule for this). Students and shared devices will only have access via the Web Access Client. Please note there will be no Outlook client installed on MyUHI. You will need to use the Web Access client to access email in MyUHI if required.

As the Outlook client effectively caches your data once it has been setup on your usual PC/Laptop/MAC device if you need to access your email from another device you will need to use the Web Access Client instead.

Below are the activities that we know staff and students carryout regularly. A wide range of instructions for other activities is available for the Windows Outlook Client, the MAC Client and the Web Access Client.

A fuller list of the differences between the Outlook and the Web Access client is available from the Microsoft site. A comparison of the feature differences between the Windows Outlook and the MAC Outlook clients is also available online.

 

 

Activity

Outlook Client

Web Access Client

Access mail

Green Tick

The Outlook client is being rolled out through out the partnership. Your local IT department will be able to tell you when you will get this.

Please note the student devices will not have Outlook 2010 clients installed on them.

Green Tick

Access Instructions

Setup delegation to your Mail file (Proxy access)

Green Tick


Windows Outlook Instructions

MAC Outlook Instructions

For shared generic accounts we have asked for confirmation that these are still in use. The norminated owner of the account will be given details of the new account password and will be asked to set up any sharing required.

red cross

 

Access another users Mail file, shared or delegated (assuming rights have been setup – above)

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

 

Green Tick

Web Access Instructions

Setup delegation to your Calendar

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Access another users Calendar (assuming rights have been setup)

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Setup a shared folder

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

red cross

Access a shared folder (assuming rights have been setup)

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

TBC

Setup Contact Lists

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Setup a signature

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Setup Rules

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Out of Office setup Instructions for Web Access

Schedule a meeting

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Create a Note

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

red cross

 

Create a Task

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Forward your email to another account

Green Tick

Windows Outlook Instructions

MAC Outlook Instructions

Green Tick

Web Access Instructions

Retract an email

Green Tick

Windows Outlook

 

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Send a message that is over 25mb.

red cross

Please use the new UHI Drop box service for this. FAQs on the system show on the front page.

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Access from other devices, note please do not try to configure any devices until 0900 Monday 30th July when the new Office365 system is live.