What is myUHI?
The myUHI Citrix service provides a virtual UHI desktop on any internet connected computer. Using the myUHI link, available from the shortcuts menu or this page, you can log into the service and access your files from any computer and you can also access a range of software applications that run across the internet - this means that you don't have to have these applications on your computer but you can still use them from any computer connected to the internet. myUHI requires you to log into the service using your UHI user name and password.
Who uses myUHI?
All staff and students within UHI have access to use myUHI.
Why should I use myUHI?
myUHI provides secure remote access to applications and data. This means if you are working offsite you can still access the main UHI services and your H Drive will be available to you as well.
Using myUHI you can:
- Access your remote file store (your 'documents library' area and other mapped drives)
- Swap files between their local PC and your remote file store
- Use applications such as Word, Excel, etc running on the citrix server not on your local PC
- Access your email using the Groupwise client application
- Access library journals as if you are on campus, if available
- Access other internal resources while off campus eg intranets.
You should use myUHI when you are at home and even from within the college if the PC you are working on does not have all the relevant software for your work
When is myUHI available?
This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carry out essential maintenance work, such as fixing a serious fault or making improvements. Whilst we will endeavour to give notice of any work that will mean you can't access the service, but this may not always be possible.
If we know about a problem we'll pop up a post on our helpdesk twitter feed (http://twitter.com/uhihelpdesk), and if it is prescheduled work we will also send out an email notification to your university email account.
Have you got something you want to say? Let us have your feedback.
Answers to many of the most commonly asked questions about myUHI can be found on this page.
Q: What are the different Citrix components called?
A: There is the Citrix Receiver that you need when you access http://my.uhi.ac.uk
Some staff PCs will also run the Programme Neighbourhood agent for accessing specific systems.
Q: Do I need an account and password to access this service?
A: Yes, but this is just your normal UHI ID and password.
Q: What do I need to run myUHI on my PC?
A: To ensure it can operate correctly install the Citrix Receiver plug-in. Updated installation instructions are currently being written for this but you can contact the UHI Helpdesk for installation assistance in the meantime.
Q: Is there anything that might catch me out when using the software?
A: Sometimes people store documents on to the Desktop when they are in Citrix, but this means they'll be lost when you log off. You should always save your documents to a network drive.
We are currently redrafting the installation instructions and these will be posted here shortly. In the meantime the UHI Helpdesk (01463 279150, email@example.com) can assist with any install queries.