Servicedesk Bitesize

UHI Servicedesk create short bitesize training videos on systems specific to the university and some common problems users might be experiencing. is now available to all HE Students and all staff.  Staff requiring access for FE students should speak to John Smith in the first instance.

To access use your UHI Login ID. This online training resource has thousands of training videos for both personal and professional development. You can build playlists for yourself, teams and colleagues to provide tailored and focused development whether it be new software, dealing with software problems or getting a heads up on some forthcoming software launches.

From time to time, UHI Servicedesk will also publish recommended playlists for new software or corporate training requirements which are available through

Getting Started

Click on the header above and enter as the 'Organisation URL'

Alternatively you can access through a free app which is available on Android and Apple iOS (use your UHI login to access the service).


What is MyUHI?

MyUHI lets you login to a virtual environment via Citrix to access your files and applications as if you were logging into a physical computer at the University/College/work place. MyUHI requires you to log into the service using your normal user name and password.

More MyUHI information

We have now released a new and improved MyUHI service which no longer requires the need to install Citrix Receiver.  Please see below for the basic user guide to this new service.

Basic user guide:

Blackboard Collaborate

What is Blackboard Collaborate?

Blackboard Collaborate™ is a simple, convenient, and reliable online collaborative learning solution. It delivers a level of engagement that makes learners feel like they're together in the same room via collaboration and conference tools.

More Blackboard information

Blackboard Collaborate setup tutorial:


What is Helpdesk?

Helpdesk is the ticket logging system used by the University of the Highlands and Islands and its partners.
You can use the helpdesk system to log your own tickets to us, check progress on your tickets that have been raised as well as search for a fix/answer within the FAQs area.

Helpdesk video guide:


Please see below for a brief guide on using the Helpdesk ticket logging system to raise facilities tickets.

Office 365

The University is now able to offer all staff and students, with a email account, the ability to download Microsoft Office 365 for free. This can be installed on up to 5 devices, and on a number of different operating systems.

How to get Office 365:

Cisco Spark

What is Cisco Spark?

Cisco Spark is the standard 'Personal VC' software used by The University of the Highlands and Islands. This software can be used by internal and external participants wishing to join our conferences from their PC/Laptop.

NOTE: to attend a conference you need to enter '' to the end of the dial in code (e.g.

Installation Tutorial:

More Cisco Spark information

Supported Devices

  • Android Smartphones: KitKat 4.4 and later

  • iPhone and iPad: iOS 9.0 and later

  • Mac: OS X Yosemite 10.10 and later

  • Windows: Windows 7 and later

Password Reset

Every 180 days you're reminded to change your Cisco Spark password, you can change it at any time.

  1. Go to
  2. Enter your email address and select Next.
  3. Enter your password and select Sign in.
  4. Select Password.
  5. Enter your new password and select Save.