Home LIS Helpdesk Accessing our services

Accessing our services

Your account - student Information

When you join UHI you will be given a unique student number this number is a six or eight digit number. If you are a returning student your student ID may have two letters at the start of the number. This student number is also your UHI username and it is an important element in getting access to a wide range of UHI network services. Your UHI username may sometimes also be referred to as your UHI ID or user ID.

Access to the following services is automatically created when you are enrolled.

Outlook email and lync
Library resources
myUHI
UHI Records
Virtual learning environment

Please see the relevant service page for more information on each of these.

Passwords - student information

Along with your UHI username you will require a password to access most of our services, when you join UHI your password will have been automatically set up and you should be informed of your default password. Please note however your password will not display when you type it into a password window - it comes up as a series of ******** (stars).

When you first log into UHI systems you will be asked to change your password. In some colleges you may require to change your password from time to time - this is an important security measure that the colleges put in place to ensure that the UHI networks systems are well maintained for your teaching and learning support.
Please refer to our acceptable use and password policy documents to ensure you are aware of your responsibilities.

If you want to change your password and the system hasn't prompted you, you can follow our instructions on 'how to change your password'. If you have an issue with your username or password please contact the UHI servicedesk. Please note that you should not divulge your password details. The UHI servicedesk will never ask you to reveal your password in an e-mail, and you should not respond to any emails that ask you for your account and password details.

Your account – staff information

Line managers who are responsible for new starts should complete the staff ID account creation form, which can be found under the staff intranet. The form should be completed and sent to the personnel department to authorise and sent on to the UHI servicedesk for processing. Please note this can take up to 7 days.

Providing the account creation process has been followed, your line manager should have details of your account and initial password.

Your PC

Many of our students will access LIS services from their own home PCs.  LIS do not provide support on home equipment, however each of the service pages will provide useful information on any software required to access the service.  Using a web browser it is possible through MyUHI to gain access to most of what you will require.