Home LIS Helpdesk Glossary

Glossary

Active Window The window that is currently accepting instructions, usually the title bar for this window will be

Application A program used to carryout a particular kind of work, e.g., Groupwise is an email application.

Blog A 'dear diary' for the Web generation. A web based log of events.

Bookmark A way to save a URL or file link to provide quick access to the resource in the future.

Boot A term describing switching on and the start process of a PC or server.

Browser An application used to connect to Web sites.

Check box Box that is clicked on to switch an option on or off.

Click To press and release a mouse button, this usually refers to the left mouse button.

Client Another name for an application.

Command Action that is to be carried out.

Cursor Position on screen where data is about to be input, usually indicated by a flashing pipe (|) sign.

Data Electronic information.

Database A structured collection of records or data, some applications need databases to operate.

Desktop The area of PC which holds application, folder and file icons for quick access.

Dialogue box A temporary box which appears on screen for the input of specific data.

Directory See Folder.

Double click Pressing the left mouse button twice in quick succession.

Download To save a file from a central location to a local PC/Drive.

Drag To move an item by selecting the item, then whilst this is highlighted pressing and holding down the left mouse button whilst moving the mouse to the new location. Release the left mouse button to Drop the item into the new location.

Drop down list A selection list generated from the application or file, usually indicated by a downward pointing arrow at the right hand side, clicking on this will display the choices available for selection.

Email Electronic Mail, used for transmitting messages.

Error message Information displayed on screen when something goes wrong, very useful to keep a note of these when logging helpdesk calls.

FAQ Frequently Asked Questions, common queries about an application or device that are documented and available for reference.

Favourites see Bookmarks.

File A document created electronically which is stored on a disk.

Firefox A type of browser.

Folder A storage area for files.

Hardware Physical computing equipment, eg, disk, screen, keyboard.

Hourglass The pointer will appear like an hour glass on screen when the PC is busy.

HTML Hyper Text Markup Language, the language which is used to create documents for the World Wide Web.

Hyperlink A piece of text in a document or web page, that when clicked on will take you to another document or site. These will usually have slightly different text so that they are easy to identify.

Icon Graphic representation of an item, such as a document or an application.

Internet A global network connecting millions of computers.

Internet Explorer A type of browser.

IP address A string of numbers in the format xxx.xxx.xxx.xxx associated to a device, that identifies the device and allows the device to access a network.

ISP Internet Service Provider, a company that provides access to the internet, e.g., AOL.

Link A piece of text in a document or web page, that when clicked on will take you to another document or site. These will usually have slightly different text so that they are easy to identify.

LIS Learning and Information Services

Maximise (button) To make a window appear as its largest possible size. In a windows environment the button for this is the middle button of three located in the top right hand corner of the window (represented by a box)

Menu A list of command options that are available.

Minimise (button) To make a window disappear from the screen and to only appear in the taskbar. In a windows environment the button for this is the first button on the left of the three buttons located int he top right hand corner of the window (represented by an underscore _ )

Mouse A piece of hardware that controls the movement of the cursor around the screen.

Netscape A type of browser.

Network A group of two or more computer systems which can communicate with each other.

Opera A type of browser.

Password A secret series of characters that enables a user to obtain access for a service, computer or application. Most services provided by LIS will require a password to ensure unauthorised access to systems.

PC Personal computer

PDF Portable document format

Plug-in A hardware or software module that adds a specific feature or function to another system.

Pointer An arrow or other symbol which moves around the screen as the mouse is moved.

Program See application.

Real Player Audio/video player and organiser application.

Reboot A term describing the process of shutting down and then restarting a PC or server, generally used as a fix for problems.

Restore button See maximise (button).

Right click Pressing the right hand button on the mouse will in most applications give a helpful context sensitive menu.

Scroll A way of moving up and down a document to see parts that are not currently visible on screen.

Scroll bar A bar usually located at the right or bottom of the screen to give an indication of how much of a document isn't visible. Dragging the scroll bar will move you vertically or horizontally around the document.

Select Choose what action you wish to carryout by a single left mouse button click.

Selecting Highlighting an item by holding down the left mouse button whilst moving across the required item.

Service Level Agreement (SLA) Document which outlines the service availability and response times that LIS strive to meet.

Software Any electronic instructions or data, e.g., Operating system, application.

Spam Electronic junk mail or junk newsgroup postings.

System tray On Windows systems this is an area at the bottom right hand corner that is used to display a number of system items, such as running programs or status indicators.

Task bar A bar which in a windows environment usually runs horizontally at the bottom of the screen which shows all the applications that are being used.

Title bar The horizontal bar at the top of a window, which contains the name of the application and the control buttons.

Tool bar Bar available within an application that contains icons for commonly used functions.

URL Uniform Resource Locator, the global address of resources on the World Wide Web.

Virus A program, usually developed to be spread from computer to computer, that is intended to annoy or cause harm to the equipment.

Web address see URL

Web site A site, location, on the World Wide Web.

Window An area on your screen that is used for viewing and manipulating applications, and documents.

WWW World Wide Web, a system of internet servers that host specially formatted documents. These documents generally take the form of websites.