Common Problems and Solutions
If you are having trouble with Multi-Factor Authentication, here are some common problems and Solutions
Get the Authenticator App - https://www.microsoft.com/en-us/security/mobile-authenticator-app
Why do we use it?
Phishing attacks are on the rise and many people have had their accounts compromised at some point. Using Multi-factor Authentication you can ensure that only you will have access to your account.
Can I setup multiple numbers/methods?
Yes you can, go to the Security section of the webmail to change this yourself. The video below will also take you through how to do this (shown as adding the Authenticator app - recommended verification method)
How does it work?
If you login to our services outside of the University network you will be prompted to confirm who you are on your phone via the Microsoft's Authenticator app. This way, even if someone was able to obtain your password, they would be unable to login without you confirming this first.
This can be setup here via Office365, the below video will talk you through the setup process.