Service status


This is a list of the major services provided by LIS. If there are known issues with the services listed we will publish that information here.

If you are aware of an issue affecting one of these services which is not detailed here, please log it with Servicedesk as usual.

If you wish to find out more about the work we do, please visit the LIS homepage.

Book Borrowing and study spaces Amber

Issues are due to Covid-19 restrictions. Local arrangements vary.

Please see for your local campus arrangements, postal loans etc.

Brightspace Green -
CLA Digital Content Store Green -
Clickview Off Air Recording Green -
eBooks, eJournals & eCollection Green -
EZProxy Green -
Forge Green -
InPlace Green -
Library Catalogue Green -
Library Chat Green -
Live Chat Service Green -
LinkedIn Learning (formerly Green -
Mahara Green -
Mahara Mobile Green -
Media Library Green -
Metis/Bridge Green -
Multisearch Green -
Myday Green -
MyUHI Green Services previously delivered via MYUHI may currently be available by other access methods. If you are unable to locate the required service, please contact the Servicedesk for advice.
Office 365 Green -
Online Survey tool Green -
Printing - Mobile Red The service is currently unavailable. Online payment services are also unavailable.
Printing - On Campus Amber -
Pure Green
SharePoint Green -
Shibboleth Green -
Sierra client Red Client not working on or off campus
Sierra web Green -
SITS Green -
Skype for Business Green -
Talis reading lists Green -
Telephony - On campus Amber

Some handsets are working but it's dependant on the type and/or whether a configuration has been changed.

Workaround - Use softphone if you have it installed and setup.

Telephony - Off campus/Softphone Green

Off campus - Restored - Requires user configuration.

Telephony - Voicemail Green -
TurningPoint Green -
Turnitin (HE only, FE please use Urkund) Green -
UHI Drop Box Green -
UHI Records Green -
UniDesk Green -
Urkund (FE only, HE please use Turnitin) Green -
VC Studios Red

No access to the Webex cloud registration service

Workaround - use Webex on a PC/laptop

VRE (Virtual Research Environment) Green -
Webex Green -
Wi-Fi - EduRoam Green -
Wi-Fi - The Cloud Green -
Your library account Green -
Last updated 27 August 21, 0930hrs

Service owners

If you are responsible for a service listed here and need to amend the information, please submit via the appropriate Unidesk form (Unidesk SSP | LIS Technical | Service Status Submissions).


Page temporarily removed for review. Please contact Servicedesk with specific queries: