This is a list of the major services provided by LIS. If there are known issues with the services listed we will publish that information here.
If you are aware of an issue affecting one of these services which is not detailed here, please log it with Servicedesk as usual.
If you wish to find out more about the work we do, please visit the LIS homepage.
|Book Borrowing and study spaces||Amber||
Issues are due to Covid-19 restrictions. Local arrangements vary.
Please see https://libguides.uhi.ac.uk/bookborrowing for your local campus arrangements, postal loans etc.
|CLA Digital Content Store||Green||-|
|Clickview Off Air Recording||Green||-|
|eBooks, eJournals & eCollection||Green||-|
|Live Chat Service||Green||-|
|LinkedIn Learning (formerly Lynda.com)||Green||-|
|Myday||Amber||Some issues accessing particular dashboards and tile sets. Investigations underway|
|MyUHI||Green||Services previously delivered via MYUHI may currently be available by other access methods. If you are unable to locate the required service, please contact the Servicedesk for advice.|
|Online Survey tool||Green||-|
|Printing - Mobile||Red||The print.uhi.ac.uk service is currently unavailable. Online payment services are also unavailable.|
|Printing - On Campus||Amber||-|
|Sierra client||Red||Client not working on or off campus|
|Skype for Business||Green||-|
|Talis reading lists||Green||-|
|Telephony - On campus||Amber||
Some handsets are working but it's dependant on the type and/or whether a configuration has been changed.
Workaround - Use softphone if you have it installed and setup.
|Telephony - Off campus/Softphone||Green||
Off campus - Restored - Requires user configuration.
|Telephony - Voicemail||Green||-|
|Turnitin (HE only, FE please use Urkund)||Green||-|
|UHI Drop Box||Green||-|
|Urkund (FE only, HE please use Turnitin)||Green||-|
No access to the Webex cloud registration service
Workaround - use Webex on a PC/laptop
|VRE (Virtual Research Environment)||Green||-|
|Wi-Fi - EduRoam||Green||-|
|Wi-Fi - The Cloud||Green||-|
|Your library account||Green||-|
|Last updated 26 May 21, 1530hrs|