Setting up your UHI account

First things first... content

First things first...

Welcome to UHI! The guide below will help you log in for the first time and set up your UHI account.

When you join us at UHI, we will issue you with a username. We refer to this as your student or staff ID and it is usually in a  format ending ‘@uhi.ac.uk’. We will also give you a temporary password.

Your security is important to us... content

Your security is important to us...

The first step is to set up Multi Factor Authentication (MFA). This is needed to keep everyone at UHI safe whilst using our systems.

We recommend using the Microsoft Authenticator App, as this is the most reliable method for accessing your account. Alternatively, it is possible to set up a text or call instead of this, but as they rely on mobile signal they can take some time getting through, especially in more rural areas.

You can link to the app by scanning the QR codes (on the right-hand side) or by clicking the link above.

QR Codes for Microsoft Authenticator App for Google Play and Apple App Store.

Initial log in... content

Initial log in...

Please make sure you have these things ready:

  • Microsoft Authenticator app (if you decided to use it)
  • Your Student or Staff ID
  • Your temporary password

Go to Outlook.com and login with your ID ending ‘@uhi.ac.uk’ (e.g. 123456@uhi.ac.uk ) and use your password you have been given.

You will then be asked to set up your MFA.

If you have chosen to use the app, follow the instructions as they appear.

If you have decided to use either text or a call, select ‘I want to set up a different method’ at the bottom left of the box on screen. Then follow the instructions as they appear.

Please note, you cannot use an email as a form of authentication method. This is only available for your password recovery, which we will come to shortly.

 

If you are unsure if you are seeing the correct screens, they should look something like this:

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 First pop up in outlook for setting up the Multi factor Authentication method

 

Third pop up in outlook for setting up the Multi factor Authentication method, prompting you to link with the Microsoft Authentication app

 

 

 Second pop up in outlook for setting up the Multi factor Authentication method, prompting you to download the Microsoft Authentication app

 

 

Fourth pop up in outlook for setting up the Multi factor Authentication method, with a QR code to scan with the Microsoft Authentication app

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Once you have reached the QR code, open the Microsoft Authenticator app on your mobile device. Then follow these steps.

 

  • You should see an option to set up an account, you will want to choose, work or school account
  • If you are not presented with a prompt to set up your first account, select the '+' sign at the top
  • You will then be shown a new prompt, select 'Scan a QR code'
  • Use your mobile device to then scan the QR code that is presented to you on screen
  • Once this has been success, you will be presented with a notification on your mobile device
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Once you have set up your MFA method, you will then be asked to change your password. When you do this, please take note of the following criteria:

  • Your password MUST be at least 8 characters long
  • Your password MUST have at least 1 upper case letter
  • Your password MUST have at least 1 lower case letter
  • Your password MUST have at least 1 number
What if you need to make changes...? content

What if you need to make changes...?

Congratulations for successfully setting up your MFA and logging into your UHI account for the first time. Now you can access your account settings and change your password and authentication method at any point.

To learn how to do this, please watch the video.

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What do you do if you've forgotten your password...? content

What do you do if you've forgotten your password...?

There is nothing worse than forgetting your password to your account and not being able to access any of your work. However, there is a quick solution, provided you have done all the set up as above.

 

There is a password recovery option available to all users. The image to the left will show you the correct screen to click 'Forgotten my password' and the video below will show you the steps involved.

An image of the password screen when logging into Microsoft Outlook

 

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Don't worry we are always here to help...

If you have gone through everything above and are having problems or for any other issue or question. Please don't hesistate to get in touch with us at the IT Servicedesk or Student Services.

Use the links Below will help you to find who you need to speak to.

 

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