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UHI telephone service

The UHI has a private telephone exchange that connects all the partner colleges as though they were all on the one local exchange.

Some staff use telephone conferencing to support remote students off campus or dispersed students within the UHI partnership. The Alcatel telephone system is very sophisticated and provides a range of facilities that make it ideal for telephone multi point conferencing.

When is the service available?

This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carryout essential maintenance work, this will be required to address a service fault, or to carryout service improvement work. Whilst we will endeavour to give notice of any work that will require an outage this may not always be possible.

  • Is there any work scheduled? Information on planned works is available from the service announcements page.

Where can I get more help with the UHI telephone service?

Further information on the service is available from the tabs above.

How do I report a problem?

If you have problems with this service please contact the UHI Servicedesk.

Handy links

Alcatel website

Blackberry information

Telephone FAQs

Q: I need to move my telephone, how do I arrange this?

  • A: Depending on where you are located there may be different rules in place, in the first instance please contact the UHI Servicedesk who will be able to advise you further.


Q:  How do I connect to my local operator?

A: Dialling 0 should connect you.


Telephone guides

Handset Guides

Reflex Premium Telephone User Manual

Alcatel 4035 Attendant Telephone manual

Alcatel QEasy Telephone user manual

Alcatel QPremium Telephone user manual

Alcatel Reflexe Phone Range



How to make a multipoint telephone call with 2 or more callers


Telephone downloads

Standard handset key designation documents that can be printed off for reference:

Advanced Handset Labels - 4035

Premium Handset Labels - 4020

Easy Handset Labels - 4010

First Handset Labels - 4004

Mobile Phones

What is a BlackBerry?

A BlackBerry is a wireless handheld device. The latest BlackBerry devices are smart phones; allowing email, messaging, mobile telephone, internet browsing and a host of other functionality whilst on the move.

Dependant on job requirements some staff will be issued with a BlackBerry.

BlackBerry devices issued by UHI will allow you to access your own staff email account, and provide you with a mobile phone service.


BlackBerry FAQs

Q: Can I use my BlackBerry whilst abroad?

  • A: This will depend on your tariff. If you have a business requirement to use your BlackBerry abroad please contact the UHI Servicedesk who, with authorisation from your Line Manager, can arrange this.

Q: I have bought my own Blackberry and would like to pick up my UHI email on it, how can I do this?

  • A: Please contact the UHI Servicedesk in the first instance, however you should be aware that a license is required to use our Blackberry server.


BlackBerry guides

User guides for the models of BlackBerry used within UHI


iPhone guides

User guides for iPhones used within UHI


Nokia guides

User guides for the models of Nokia used within UHI


HTC guides

User guides for the models of HTC used within UHI