UHI telephone service

The UHI has a private telephone exchange that connects all the partner colleges as though they were all on the one local exchange.

Some staff use telephone conferencing to support remote students off campus or dispersed students within the UHI partnership. The Alcatel telephone system is very sophisticated and provides a range of facilities that make it ideal for multi point telephone conferencing.

When is the service available?

This service should be available for use 24 * 7, 365 days a year. However there will be times when we need to carryout essential maintenance work, this will be required to address a service fault, or to carryout service improvement work. Whilst we will endeavour to give notice of any work that will require an outage this may not always be possible.

Where can I get more help with the UHI telephone service?

Further information on the service is available from the tabs above.

How do I report a problem?

If you have problems with this service please email servicedesk@uhi.ac.uk

Handy links

Alcatel website

Telephone FAQs

Telephone FAQs

Q: I need to move my telephone, how do I arrange this?
A: Depending on where you are located there may be different rules in place, in the first instance please email servicedesk@uhi.ac.uk who will be able to advise you further.

Q: How do I connect to my local operator?
A: Dialling 0 should connect you.

Telephone downloads

Telephone downloads

Standard handset key designation documents that can be printed off for reference:

Advanced Handset Labels - 4035

Premium Handset Labels - 4020

Easy Handset Labels - 4010

First Handset Labels - 4004


Mobile phones

Mobile phones

iPhone guides

User guides for iPhones used within UHI

Nokia guides

User guides for the models of Nokia used within UHI

HTC guides

User guides for the models of HTC used within UHI