UniDesk

content

Unidesk logo

Welcome to UniDesk

UHI Servicedesk are delighted to welcome everyone to UniDesk – the unified service management tool for the university partnership.

Working in collaboration with 10 HE institutions across the UK and Malta, we are aiming to create a one stop shop for you to make your requests across multiple support services, no matter where you are based.

Of course, if you have a critical issue that needs immediate attention, the team at Servicedesk and your local AP Teams are still there to help as before, be it by phone or in person.

content
content

What’s what in UniDesk?

The new Self Service Portal (SSP) will offer a single place fort you to log your calls, find solutions in our new Knowledge Base, access live chat support and keep track of all your calls as well as News and Search functionality for a range of partnership services.

Knowledge Base will provide you with information on key services to allow you to find solutions to your problems without even needing to speak to a support team.

Broad Service Disruptions will let you tell us when you are affected by a wider problem without the need to phone or email a support teams.

Self Service means we can plan the work of our support teams in a better way to speed up how quickly we can resolve your issues.

Feedback options on Knowledge items, a dedicated UniDesk feedback tile and feedback on call handling are all available. We want to hear from you. Give us your ideas, your thoughts will directly affect the evolution of UniDesk in the early months as we find the best solutions to your suggestions.

You can access UniDesk through MyDay and a tile is now available

UniDesk tile

More Information

Have a look at our FAQ page for more information.