UHI is the United Kingdom’s leading integrated university encompassing both further and higher education. Based in the Highlands and Islands of Scotland, our distinctive partnership of 12 independent colleges and research institutions is locally based and rooted in communities, but with national and international reach, as part of a regional university structure.

To support our work we are recruiting to the following role:

Information Line Operator

Salary range £21,101 - £24,460 per annum
Working hours35 hours per week
LocationInverness or homebased
Closing DateMonday 20 March 2023

The service provides the first point of contact for enquiries from prospective students directed to the university through various channels.

As an information line operator, you will process enquiries from prospective students directed to the university by phone, email, and post, using available information systems and resources, ensuring these are handled in an efficient, prompt, professional and friendly manner.

Responsibilities include handling inbound enquiries and providing the requested information, conducting outbound calls to enhance our recruitment process, ensuring a professional service is provided at all times.

You will need to demonstrate excellent communication and interpersonal skills and have experience of operating a customer service enquiry system across a range of channels (e.g., phone, e-mail etc.) We are looking for a flexible, organised candidate with the ability to build effective working relationships in a complex and distributed organisation.

Applicants should be educated to degree level or be able to demonstrate significant relevant work experience.

Interviews will be held on Monday 17 April 2023.

If you have any queries about the application process please contact the HR Office at HR@uhi.ac.uk.