UHI is the United Kingdom’s leading integrated university encompassing both further and higher education. Based in the Highlands and Islands of Scotland, our distinctive partnership of 12 independent colleges and research institutions is locally based and rooted in communities, but with national and international reach, as part of a regional university structure.

To support our work we are recruiting to the following role:

Servicedesk Support Analyst

Salary range £20,883 - £22,157
Working hours35 hours per week
Closing Date17 July 2024

Department Name: ITDI 

Are you a newly qualified professional eager to kickstart your career in IT? We are seeking a Servicedesk Analyst to join our dynamic team! This role is perfect for those who thrive on solving technical challenges and are passionate about providing exceptional customer service. As a Servicedesk Analyst, you will be the first point of contact for our users, offering support and guidance for a wide range of IT issues. You’ll have the opportunity to work closely with our IT department, honing your skills in troubleshooting, system updates, and network performance. We value continuous learning and offer a supportive environment where you can grow professionally. If you’re ready to take on a role that offers both challenges and rewards, apply now and become an integral part of our tech-driven community!

Description of vacancy: Servicedesk Support Analyst 

A detailed job description and person specification for the post are attached.  

Applicants with informal questions are encouraged to Gary Docherty, Interim Service Delivery Manager by email to gary.docherty@uhi.ac.uk 

Pay and Benefits 

This role is linked to grade 4 on the UHI PayScale.  

The starting salary for this position will normally be £20,833 per annum.  

This post is full time and will involve working 35 hours per week on a working pattern as agreed with your line manager. 

The workplace pension scheme provided to workers at grade five and below is the Local Government Pension Scheme (LGPS).  This is a qualifying pension scheme, which means it meets or exceeds the government’s standards.  Full information about the scheme can be found on the Highland Council’s Pension Fund website.

Full-time posts carry a total of 39 days leave per annum (pro rata for part-time posts). It is practice that, with the exception of a Christmas and New Year closure, leave may be taken at any time of year, subject to the requirements of the post and department and with the permission of your line manager. 

Recruitment Process 

When completing the application form please ensure that you clearly evidence how you meet the selection criteria identified on the relevant person specification. 

The deadline for submitting your application is 17/07/24 

Shortlisting will take place the week commencing 22/07/24 

Interviews will be held week commencing 29/07/24 

If you have any queries regarding our recruitment and selection process, or if you would like to request any reasonable adjustments to either the recruitment process or the prospective job, please contact the HR team as soon as possible.  

Interviews will be held w/c 29 July 2024.

If you have any queries about the application process please contact the HR Office at HR@uhi.ac.uk.