National Student Survey (NSS)


This national survey asks final year undergraduates about their experience on their course. It runs during February, March and April every year and is administered by Ipsos Mori, an independent market research agency. Survey responses are anonymous.

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Who is eligible for the NSS?

The National Student Survey 2021 opens for University of the Highlands and Islands students between 08 February and 30 April 2021.

This is a targeted survey of students in their final year of a three or four year undergraduate degree, or the final year of an HND.

Only targeted students will be contacted to invite them to participate in the survey. Eligible students will be contacted by Ipsos Mori via email and will be encouraged to participate by their programme leader and PAT.

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What questions are asked?

The survey contains NSS 2021 Questions divided into sections including: teaching on my course, assessment and feedback, organisation and management, learning opportunities, learning community and student voice. There are additional optional multiple choice questions, and participants are invited to leave comments about particularly positive or negative aspects of their student experience.

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How do I get my Amazon voucher?

The university offers a £10 Amazon voucher as a thank you for those completing the National Student Survey online. After completing the survey, students will receive a confirmation email of their survey submission. They should forward this confirmation email on to the university NSS team at Amazon vouchers will then be emailed to that same account within 21 working days.

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What happens to the results?

The university receives a full set of anonymised NSS survey data in July/August. The data is analysed and sent to various committees who use them to plan for the following academic year. Courses who perform below average for 'overall satisfaction' are required to write action plans detailing how they will address students' concerns in the next academic year.