FAQs

content

Application

Who is eligible to book our accommodation? content

Who is eligible to book our accommodation?

Who is eligible to book our accommodation?

New students who have accepted a conditional or unconditional offer of study at UHI, as well as continuing students who have confirmed their intention to return, are eligible to apply. The minimum age for applicants is 16  and you must be 16 on or before the 20th August 2022.

How do I book a room? content

How do I book a room?

How do I book a room?

Room bookings are made through our online booking portal by clicking this link: Online Booking Portal. You can also email studentaccommodation@uhi.ac.uk to express your interest or ask any questions you may have.

Can I view your rooms? content

Can I view your rooms?

Can I view your rooms?

Yes, viewings can be arranged by emailing student.accommodation@uhi.ac.uk or by calling 01463 225201.

How are rooms allocated? content

How are rooms allocated?

How are rooms allocated?

When processing accommodation applications we endeavour to ensure that all applications are treated fairly and to allocate based on the preferences you have selected, offering a room that matches the highest preference possible, based on the room availability we have at the time we process your application.  Rooms are allocated to eligible applicants on a first come, first served basis per the date of application received with the exception of Priority Applicants who apply before 30th June 2022. All successful applicants who meet the relevant allocation criteria will be allocated a room in accordance with any specified room preferences or requirements, subject to availability.  Any students who require a specific room for medical reasons may be asked to provide supporting medical evidence of this prior to allocation.

What is a Priority Applicant? content

What is a Priority Applicant?

What is a Priority Applicant?

Applications from students who meet any of the following criteria will be considered a Priority Applicant for the purpose of allocating accommodation (in no particular order):

  • Any applicant with a physical or mental impairment (as defined under the Equality Act 2010).
  • Any applicant who is a care experienced – Care experienced refers to anyone who has been, or is currently in care. This care may have been provided in many different settings such as, Kinship care (living with a relative who us not your mum or dad) or looked after at home (with the help of social work).
  • Any applicant who is estranged – an estranged young person is someone who no longer has the support of their family due to a breakdown in their relationship which has led to ceased contact. This might mean you biological or adoptive parents or wider family members who have been responsible for supporting you in the past. Estranged students have no experience of being in care and do not have a corporate parent in charge of them.
  • Any applicant who is a carer – A carer is someone who has paid or unpaid caring responsibilities for a family or friend who is frail, disabled or has mental health or addiction problems.
  • Any international applicant.

 Applicants who meet one or more of the above categories should select all those that apply on their application form. Priority applicants may be contacted by the accommodation team once an application is received to discuss further requirements, support, or to request more information. The University will work with applicants to assess their needs and make all reasonable adjustments to ensure that they can access appropriate accommodation.

The University reserves a number of rooms for Priority Applicants.   This means that a number of rooms will be reserved exclusively for Priority Applicants, and will not be allocated to non-priority applicants until 30th June 2022. Once all reserved rooms have been allocated, Priority Applicants will be allocated any remaining unallocated rooms on a first-come, first-served basis.

Do I need to accept my room offer by the expiry date? content

Do I need to accept my room offer by the expiry date?

Do I need to accept my room offer by the expiry date?

Yes, if you do not accept your room offer by the expiry date we will assume that you do not wish to take up your room offer and your room will be allocated to another applicant.

When will I receive a room offer? content

When will I receive a room offer?

When will I receive a room offer?

Once we have confirmed your eligibility to apply for accommodation and subject to room availability, a room offer will be made. Rooms offers will usually be made within 14days of receiving your application although during busy periods this may take longer. You will be notified via email on the email address used in your accommodation application that a room offer has been made.  You will then need to login to the accommodation portal to accept or decline your offer.

I have been placed on the waiting list. What happens next? content

I have been placed on the waiting list. What happens next?

I have been placed on the waiting list. What happens next?

Once all available rooms have been allocated, eligible applicants will be placed on a waiting list, and allocated rooms in the event of withdrawals, cancellations, or upon the release of any unused reserved rooms, based on their position on this list.

I have special requirements for my living needs. can the University help with these? content

I have special requirements for my living needs. can the University help with these?

I have special requirements for my living needs. can the University help with these?

Yes. Please contact us so we can arrange a confidential discussion on your specific needs. We will always do what we can to find you suitable accommodation.

I am not sure what lease length to choose? content

I am not sure what lease length to choose?

I am not sure what lease length to choose?

Our standard lease lengths are 40 weeks and 51 weeks and these suit most students and we also offer leases for just one semester.  For 2022/23 we have also introduced some new lease lengths for UHI Inverness, 41 weeks and 52 weeks, for students whose courses start slightly earlier or for anyone who may wish to arrive earlier.  In UHI Dornoch we also offer a 31 week lease which ends in early April 2023.  If you are unsure when your course starts or which lease length to choose then please contact your course leader or the accommodation team for further assistance.  If you already know that you wish to stay over the summer in 2023 then you should select either the 51 week or 52 week option.

Will I have to clear my room during the Christmas and Easter break? content

Will I have to clear my room during the Christmas and Easter break?

Will I have to clear my room during the Christmas and Easter break?

No. The student accommodation is open throughout the academic year so you can stay whenever you want during your tenancy period. 

When is my first rental payment due? content

When is my first rental payment due?

When is my first rental payment due?

If you are paying monthly your first rental payment is due before you move in and thereafter on the 20th of each month.  If you are paying in full then the full rental amount is due before you move in.  You can view your rent account by logging into the accommodation portal. You can also find information on how much you will be due to pay depending on your lcocation and lease length here.

 

 

How do I pay my rent? content

How do I pay my rent?

How do I pay my rent?

If you are a student with a UK home address then you will usually have the option of paying in monthly installments or in full.  If your permanent home address is outside the UK then you must pay your rent in full before you can move in.  Students paying monthly are encouraged to set up a standing order, details of the bank account rent payments should be made into, along with amounts due and when can be found on the accommodation portal or alternatively by contacting the student accommodation team.

What happens if I can't make payment or there is a problem with my payment? content

What happens if I can't make payment or there is a problem with my payment?

What happens if I can't make payment or there is a problem with my payment?

Please contact us as soon as possible to discuss your situation.  Don't leave it until it is a huge problem.  We have excellent student services teams at all our partner colleges who will be able to provide advice and help on what help may be available to you.

What happens if I need to cancel my room or withdraw from the University? content

What happens if I need to cancel my room or withdraw from the University?

What happens if I need to cancel my room or withdraw from the University?

Please contact us as soon as possible.

What happens if I don't get the grades to start/continue at the University? content

What happens if I don't get the grades to start/continue at the University?

What happens if I don't get the grades to start/continue at the University?

Please contact us as soon as possible.

How do I know when my booking is complete? content

How do I know when my booking is complete?

How do I know when my booking is complete?

Your booking is only complete once you have accepted your room offer and signed your tenancy agreement.  

content

Moving In

What happens to my mail? content

What happens to my mail?

What happens to my mail?

Each flat has its own postbox which letters and small packages will be delivered to. Larger items will be held at reception for you to collect.

Do I need a TV licence to watch TV in my room? content

Do I need a TV licence to watch TV in my room?

Do I need a TV licence to watch TV in my room?

Yes. If you watch TV in your accommodation you must have your own TV licence. One from back home does not cover you.  However a TV licence is not required to watch the TV in the communal kitchens.

Is there parking? content

Is there parking?

Is there parking?

There is limited parking at all of our sites available on a first come first served basis. Tenants are encouraged to make use of our covered cycle storage.

How do I arrange an arrival time? content

How do I arrange an arrival time?

How do I arrange an arrival time?

We will be in touch over the summer with details regarding arrivals and if an arrival time slot will be required.

What do I need to bring with me and what is provided? content

What do I need to bring with me and what is provided?

What do I need to bring with me and what is provided?

A useful guide about What to pack is available for students.

Can I bring my pet with me? content

Can I bring my pet with me?

Can I bring my pet with me?

No, pets are not allowed.

Can I have an overnight guest in the student accommodation? content

Can I have an overnight guest in the student accommodation?

Can I have an overnight guest in the student accommodation?

No this isn’t permitted. We have a duty of care for all our students and we need to be sure that only residents are staying. We have also found that room-mates don’t like it when their flat is used by strangers – it’s important to respect others’ space. Visitors are welcome during the day, but must be signed in and out with our security teams on arrival and departure.

Do electrical items I bring need to be PAT tested? content

Do electrical items I bring need to be PAT tested?

Do electrical items I bring need to be PAT tested?

Yes. Portable Appliance Testing (PAT) is undertaken every year by UHI and involves testing all items that have a standard 3-pin plug. This is undertaken towards the start of the calendar year so as to include any new electrical items that residents may be given for Christmas. The UHI Accommodation team will contact all residents to arrange testing. Residents should undertake a simple user check before using all electrical equipment to ensure that it is free from damage or signs of deterioration. Such items should be taken out of use immediately as they may be unsafe to use. Faults with any electrical or other equipment provided by UHI should be reported to the Accommodation team as soon as possible. Further information on electrical equipment can be found here: Maintaining portable electrical equipment in low-risk environments (INDG236(rev2)) (hse.gov.uk)