What happens to survey results?


The university takes student feedback very seriously, and it is integrated into all our planning and decision-making processes.


Early Student Experience Survey (ESES)

The Early Student Experience survey ran in November 2019 and was completed by:

  • 4502 students
  • ...on 414 courses
  • ...with a 55% response rate

Results at university level showed:

  • Overall satisfaction of 95.5%
  • 97% of respondents agreeing that "I was made to feel welcome during my first week"
  • 92% of respondents agreeing that "I am happy with the way my course is taught"
  • 81% of respondents agreeing that "My funding application was dealt with effectively"

All student comments are read, and actions relating to feedback are taken forward by each college, Subject Network or at university level.


Responses to student feedback in 2018-2019 content

Responses to student feedback in 2018-2019

Responses to student feedback in 2018-2019

Below are some of the actions which took place in 2018-19 as a result of student feedback:

You said...We did...
You'd like to see self service for reporting issues and problems.

We introduced UniDesk with over 100 self service forms for a range of our services and a new knowledgebase with FAQ’s and guidance to help you with your problems 24 hours a day.

You wanted more online training videos.

We have expanded UHI Servicedesk bitesize videos for you to view guidance on how to use some of our key services.

You wanted us to improve our environmental impact. Our print service has reduced the amount of printing by 25%.
Better Wi-Fi is needed for all students at all UHI locations.

The university has made a major investment and replaced the Wi-Fi service making it more reliable, faster and easier to connect to than the old service.

You wanted better Out of Hours Support.

UHI Servicedesk employed 2 students last year to provide an Out of Hours Service and will be repeating it again for 2019–20

More support for career development is needed.  The university's Careers Centre have launched FutureMe. An online service designed to allow students to book and manage careers appointments; search and book onto careers-related events; upload CVs for feedback; and search the Job Shop for jobs and volunteering opportunities. 
There are little social events that bring people together from around UHI. HISA ran its first Adventure Weekend in May, bringing together students from across UHI to take part in adventure activities and team building events. 
You want to see more clubs and societies for students.  The number of clubs and societies across the campuses are continuing to grow and HISA is working with the Careers Centre to offer Leadership Training to clubs and society members to help them to be sustainable. 


Responses to student feedback in 2017-2018 content

Responses to student feedback in 2017-2018

Responses to student feedback in 2017-2018

Here are some of the actions which were made as a result of student feedback during 2018:

You said...We did...
The support on Blackboard and for other IT issues was quite minimal at times. We are increasing the core hours of our service-desk team including employing students to help with more of your specific issues.
There have been many technical issues with VCs. The university continues to invest in its videoconferencing platform.  In the future it will be possible to join a conference from a studio, a web page, client software or Skype for Business. This will be embedded in the new VLE giving an easy way of joining your videoconferencing lectures and tutorials.
Better Wi-Fi is needed for all students at all UHI locations. The university has committed to making a major investment in the next generation of Wi-Fi service and will begin introducing the new service during 2018/19.
The Wi-Fi often loses connection. The Wi-Fi is only as good as the capacity of the network it uses to access the internet. We are continuing to upgrade data connection capacity to our sites when new links become available. We have also been upgrading the local area network where necessary to increase capacity and resilience.
Printers can often be unavailable due to various departments all accessing the same one. We have introduced a ‘print from mobile’ service across participating academic partners. Visit print.uhi.ac.uk
Online learning can be quite isolating and there is often a lack of peer support. We have developed resources to support students in building their own learning communities and to set up peer support networks.
More clubs or extra-curricular activities are needed so that students can meet other students. HISA clubs and societies has grown from 16 in 2016/17 to 54 at the end of 2017/18.  We will be focussing more on this through the 2018/19 Student Partnership Agreement. 
More careers advice which is specific to my area of study would be really beneficial. The Careers and Employability Centre are working in partnership with programmes and local employers to deliver workshops which are tailored to specific sectors, to help improve your prospects, networking and CV and interview skills.